The 411 Agency LLC (“The 411,” “we,” “our,” or “us”) values the privacy of the creators, clients, partners, and visitors who interact with our business. This privacy policy describes the information we may collect through our website, applications, campaigns, and services, why we collect it, and how that information may be used.
By interacting with The 411 or using our website and services, you acknowledge the practices described in this privacy policy.
1. Information you share with us
The information we collect depends on how you interact with The 411.
Information you choose to provide may include:
- Your name, email address, and contact information.
- Social media usernames and profile links.
- Company or brand information.
- Creator applications and campaign applications.
- Portfolio links, content examples, and creator experience.
- Campaign goals, budgets, creative preferences, and brand information.
- Billing, invoicing, and payment-related information.
- Messages, feedback, and other communications sent to our team.
Creators may also provide information related to availability, content preferences, audience, previous work, and campaign eligibility.
2. Information collected through our website and services
When you visit our website or interact with our online services, certain technical information may be collected automatically.
This may include device information, browser type, ip address, referring pages, pages viewed, general website activity, and similar technical data.
We may also use cookies or comparable technologies to understand website traffic, maintain functionality, and improve the experience of our website.
3. Campaign and performance information
Because The 411 operates creator marketing campaigns, we may collect information relating to campaign performance.
This can include:
- Views and reach.
- Likes, comments, shares, and saves.
- Engagement rates.
- Clicks and traffic.
- App installs or sign-ups when available.
- Conversions and other campaign outcomes.
- Creator and account performance.
- Content and posting information.
We use this information to evaluate campaigns, identify trends, improve creative strategy, prepare client reporting, and make informed decisions throughout a campaign.
4. How we use information
Information collected by The 411 may be used to:
- Operate and improve our website and services.
- Respond to inquiries from prospective clients and creators.
- Evaluate creator applications.
- Select and manage creators for campaigns.
- Develop and adjust campaign strategy.
- Manage campaign deliverables and communication.
- Track and report campaign performance.
- Process business transactions and payments.
- Maintain internal business records.
- Improve our systems, processes, and services.
- Protect The 411, our clients, and our creators from misuse or fraudulent activity.
- Meet contractual, tax, regulatory, or legal requirements.
We may also use contact information to communicate about The 411, our services, campaigns, or opportunities when appropriate.
5. When information may be shared
The 411 Agency LLC does not sell personal information.
Information may be shared when necessary to operate our business or provide our services.
For example, limited information may be shared with a client when evaluating or managing creators for that client’s campaign. Likewise, creators may receive information necessary to properly create content for a client.
We may also provide information to trusted vendors or service providers that assist us with functions such as payment processing, website hosting, analytics, communication, data storage, or business operations.
Information may be disclosed when required by law or when reasonably necessary to protect the legal rights, safety, or property of The 411 Agency LLC or others.
If The 411 Agency LLC undergoes a merger, acquisition, restructuring, or sale of business assets, information may be transferred as part of that transaction.
6. Creator information
Submitting a creator application does not guarantee acceptance into The 411’s creator network or selection for a campaign.
Information submitted through creator applications may be retained and reviewed for current or future opportunities.
When appropriate, relevant creator information such as content examples, social profiles, experience, or campaign fit may be presented to prospective or current clients for campaign selection.
7. Client and campaign data
Clients may provide The 411 with information relating to their products, users, campaigns, analytics, or business performance.
We use this information to perform our services and make campaign decisions.
Where permitted by our agreements, The 411 may use aggregated or non-confidential campaign results for internal analysis, educational purposes, portfolio materials, case studies, or marketing.
Confidential or personally identifiable information will not be intentionally published without appropriate authorization.
8. Data security
We use reasonable safeguards designed to protect information maintained by The 411.
No online service or electronic storage system can guarantee complete security, however, and we cannot guarantee that information will never be accessed, disclosed, altered, or lost despite the safeguards we use.
9. Data retention
Information may be retained for as long as reasonably necessary for the purpose for which it was collected.
This may include maintaining campaign records, creator applications, client records, payment documentation, business communications, and information needed to comply with legal or contractual obligations.
10. Your choices and rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information maintained by The 411.
You may also have the right to object to or restrict certain uses of your information.
Requests can be submitted to team@the411.agency.
We may need to verify your identity before completing certain requests.
11. Third-party services
Our website, content, or communications may link to third-party platforms or services.
Those services operate independently from The 411 Agency LLC and may have their own privacy practices. We are not responsible for how third parties collect, store, or use information through their platforms.
12. Updates to this policy
We may revise this privacy policy as our business, website, or services evolve.
The most current version will be made available on our website. Material changes may also be communicated through other reasonable means when appropriate.
13. Contact
Questions or requests relating to this privacy policy can be sent to:
The 411 Agency LLC email: team@the411.agency